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CUSTOMER SATISFACTION
If you have questions regarding your purchase, please contact our Customer Service Department at (888) 472-5727
SHIPPING
All orders are shipped UPS or USPS and are processed and shipped promptly (we will notify you of any delay).
Sorry, we are unable to ship C.O.D. or international orders.
Method of Payment
We accept checks, Mastercard, Visa and American Express. Sorry C.O.D.s and cash are not accepted. Please make checks payable to El Paso Chile Company.
ORDERING
If you prefer to mail or fax your order, please download this PDF order form. Our mailing address is PO Box 1761, El Paso, Texas 79949 - or fax is 915-544-7552.
Alaska, Hawaii & APO/CPO Orders
Shipping to Alaska or Hawaii or APO/CPO addresses requires a $5.00 extra charge.
USA SHIPPING CHARGES
| If Your Order Totals: |
Add: |
|
| $25.00 or under |
$6.95 |
| $25.01 to $30.00 |
$7.95 |
| $30.01 to $35.00 |
$9.95 |
| $35.01 to $40.00 |
$11.95 |
| $40.01 to $60.00 |
$12.95 |
| $60.01 to $75.00 |
$13.95 |
| $75.01 to $99.99 |
$15.95 |
| $100.00 and up |
15% of Total Order |
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Note: Rates apply if all items are shipped to one address.
If we are shipping to two or more addresses, rates apply for each address.
AVAILABILITY
We hate to admit it, but sometimes things are beyond our control. Therefore, orders will be filled based on availability and all orders will be completed as soon as possible.
SUBSTITUTIONS
On occasion we may substitute another item of equal or greater value to assure your gift arrives on time.
CORPORATE GIFTS
We will gladly put together custom packages for your corporate
gifts. Please call our Corporate Gifts Coordinator Monica Henschel at (915) 544-3434, or by e-mail at: monica@elpasochile.com.
WHOLESALE OPPORTUNITIES
For information on El Paso Chile Company and Desert Pepper Trading Company wholesale orders please contact the sales department - Cindy Landin by e-mail at: cindy@elpasochile.com.
EL PASO CHILE COMPANY APPLIANCES
Our electronic appliances are produced by Sensio, Inc. You can contact them about warranty information on these products by calling toll-free at 1-866-832-4843 or email at info@sensioinc.com. If you need an instruction/recipe book for any of these products you can download a PDF file here. Just click on the appliance you need: Fajita Grill -
3-in-1 Steamer/Fryer/Slow Cooker - Margarita Blender/Chopper - Quesadilla Maker - Blend-O-Rama - Milkshake Machine - Ice Cream Maker
GIFT CARDS
We'll be happy to personalize your message on an El Paso Chile Company gift card.
By PHONE in the USA:
888-4-SALSAS (888-472-5727)
By PHONE Internationally: (915) 544-3434
By FAX:
(915) 544-7552
By MAIL:
PO Box 1761, El Paso, TX 79949
By E-MAIL: info@elpasochile.com
Corporate Gift Contact:
monica@elpasochile.com
El Paso Chile / Desert Pepper Wholesale Contact:
cindy@elpasochile.com
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